*Sign-On Bonus

Take advantage of our new sign-on bonus! Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.

Location: Camden County, NJ

Job Type/Status: Full-Time

Salary Range: $85,000 - $91,000 annually 

POSITION SUMMARY:

The Program Director provides strategic and clinical leadership for the Trauma Recovery Center (TRC), ensuring that services are trauma-informed, culturally responsive, and aligned with the National Alliance of Trauma Recovery Centers (NATRC) model. The Director oversees all aspects of clinical programming, support services, supervision, compliance, quality assurance, and community partnerships. This position is responsible for recruiting, training, and orienting new TRC clinical staff to provide assertive outreach, clinical case management, and trauma-informed, evidenced based psychotherapy services to acute survivors of violent crime. This role ensures that survivors of violence and trauma receive comprehensive, accessible, and evidence-based services designed to promote healing, resilience, and empowerment. The Program Director fosters a culture of safety, trust, empowerment, and collaboration while guiding the program's vision, advancing outcomes, and promoting continuous growth in alignment with CFS' mission.

Duties and Responsibilities:

Leadership

• Lead with the belief that staff are the agency's greatest resource
• Lead with integrity and transparency, promoting a culture of safety, empowerment, collaboration, and respect.
• Partner with other department leaders to co-create and advance the department's mission. Coordinate cross-program initiatives such as staff trainings, team-building activities, and department-wide projects that strengthen collaboration, promote professional growth, and align services with CFS' mission.
• Model trauma-informed and hope-centered leadership practices in daily operations and decision-making.
• Promote collaboration, trust, and open communication across teams and departments.
• Contribute to agency-wide initiatives, task forces, or cross-program projects that align with the mission.

Program Management & Innovation

• Oversee the planning, implementation, and evaluation of the Trauma Recovery Center to ensure quality, effectiveness, and compliance with evidence-based and promising practices.
• Ensure compliance with all grants, COA standards, and agency policies.
• Guide programs through continuous quality improvement, using data and stakeholder input to inform decision-making and outcomes.
• Oversee recruitment, hiring, training, scheduling, and retention of staff.
• Coordinate outreach efforts and scheduling services to ensure timely access and responsiveness to community needs
• Use data to track program performance, measure success, and guide improvements.
• Support grant development and writing, reporting, and updating program manuals.
• Support implementation of new initiatives or pilot projects as outlined in grant agreements.
• Attend technical assistance sessions, funder meetings, and professional development related to program grants.
• Research and apply evidence-informed implementation strategies to guide program development, adaptation, and continuous improvement.
• Engage in implementation practices to implement and adapt programming.
• Document services and reporting requirements in a timely, accurate manner.
• Conduct regular chart reviews to ensure compliance with agency policies, grant requirements, and regulatory standards.

Staff Development & Supervision

• Lead and actively engage in the hiring process, including recruitment, resume review, interviewing, and selection of qualified candidates.
• Facilitate onboarding processes that equip staff with the knowledge, resources, and support needed for success, while ensuring understanding of expectations outlined in supporting grants.
• Provide regular supervision, coaching, ongoing feedback, to staff as outlined in the organizational chart with an emphasis on professional development, resilience, well-being, and continuous learning.
• Support staff in setting annual professional goals and pursuing development opportunities.
• Coordinate team meetings to promote communication, collaboration, alignment with program goals, case reviews, and self-care practices.
• Provide ongoing training opportunities to support staff growth, skill development, and service quality. Promote staff well-being through burnout prevention strategies and secondary trauma support.

Community Engagement & Partnership

• Serve as an ambassador of Center for Family Services representing the programs to funders, partners, and the public.
• Build collaborative partnerships with social service agencies, schools, coalitions, and funders.
• Facilitate trainings and presentations on topics related to the TRC.
• Actively participate in community coalitions, meetings, and statewide initiatives that advance trauma-informed care.

Additional responsibilities 

• Perform other tasks and responsibilities as assigned to support program and agency goals.

Physical Demands:

• Ability to travel and represent the program at local, state, and national trainings, conferences, and stakeholder meetings to support professional development and alignment with best practices.
• Ability to sit, stand, or remain in a stationary position for extended periods of time (up to 4 hours) while conducting documentation, meetings, or training.

Qualifications

• Active NJ State License Required: LPC, LCSW, Licensed Psychologist
• Master's or Doctoral degree in social work, psychology, or counseling.
• Ability to supervise clinical staff under New Jersey State Board regulations
• Minimum of five (5) years providing direct clinical services under independent clinical license, with demonstrated expertise in trauma recovery and mental health treatment.
• Minimum of three (3) years' experience in supervisory, management or leadership role capacity within a behavioral health, trauma recovery, or victim services setting.
• Knowledge of trauma-informed care principles, adverse childhood experiences, and evidence-based trauma interventions.
• Understanding of the social and environmental dynamics impacting urban communities
• Experience providing multidisciplinary care coordination for individuals impacted by trauma and violence.
• Strong verbal and written communication skills, ability to convey complex ideas clearly and compassionately.
• Proven ability to engage effectively with individuals of diverse racial, cultural, and socioeconomic backgrounds. Experience working with trauma survivors from underserved populations, including youth of color, individuals experiencing homelessness, people with chronic mental illness, immigrant and refugee communities, and LGBTQ+ individuals.
• Ability to work independently while fostering collaboration within a multidisciplinary team environment.
• Excellent organizational, documentation, and follow-up skills; able to manage competing priorities, meet deadlines, and adapt under pressure.
• Demonstrated commitment to strengths-based, recovery-oriented, and culturally humble leadership.
• Willingness to work in a flexible and hybrid environment, including office, telehealth, hospital, school, and community-based settings.
• Ability to work a flexible schedule that may include evenings and occasional weekends to meet program and community needs.
• Ability to travel between offices and within the community for meetings, training, coalitions and other work- related matters.

Benefits:

At the Center for Family Services, our employees are our greatest resource, and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
• 401k Plan
• Medical insurance plan options
• Dental & Vision Insurance
• Prescription Insurance
• Life Insurance
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement

About Employment at Center For Family Services Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together, our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit the Center For Family Services website at www.centerffs.org.

Disclaimer: Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.