Sign-On Bonus

Take advantage of our new sign-on bonus! Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.

Location: Voorhees, NJ (Hybird)

Job Type/Status: Full Time 

Salary Range: $80,000 to $82,000 per year

Position Summary

The Director, Talent Operations leads the agency's end-to-end candidate-to-new-hire operating model across Center For Family Services. Reporting to the Vice President of Human Resources, this position directs recruitment, candidate experience, hiring-manager enablement, pre-employment requirements, onboarding, talent compliance, and related analytics and continuous improvement.

Duties and Responsibilities:

Recruitment Strategy and Operations

• Contribute to establishing, then leading the agency recruitment strategy, service model, workflows, service expectations, and escalation standards.
• Direct recruitment activity for open, aging, priority, high-volume, and hard-to-fill positions; ensure documented interventions and follow-through.
• Lead sourcing strategy, recruitment advertising, career fairs, institutional partnerships, community outreach, talent pipelines, and other candidate-generation initiatives.
• Monitor applicant flow, posting performance, vacancy aging, source effectiveness, offer outcomes, and recruitment expense; adjust strategies based on results.
• Ensure timely, professional candidate communication and consistent movement through screening, interviews, decisions, offers, and pre-employment transition.

Hiring-Manager Partnership and Candidate Experience

• Advise hiring managers on role intake, sourcing strategy, applicant review, structured interviewing, selection, candidate communication, and lawful hiring practices.
• Develop standardized hiring tools, guides, training, dashboards, and alerts that improve manager capability and accountability.
• Establish candidate-experience standards and feedback methods; identify and resolve recurring breakdowns across hiring stages.
• Escalate delayed actions, inconsistent practices, resource needs, and systemic barriers that place staffing outcomes or candidate experience at risk.

Onboarding and Talent Compliance

• Lead the end-to-end onboarding process and ensure timely completion of background checks, credentials, medical clearances, I-9 requirements, personnel records, and other pre-employment requirements.
• Maintain consistent onboarding practices and timelines across programs while addressing role-specific, contractual, licensing, and regulatory requirements.
• Ensure new hires receive clear, timely information and are ready for orientation and program start dates.
• Lead HR support for onboarding and personnel-file audits; maintain documentation, corrective-action tracking, and audit readiness.
• Oversee vendor relationships involving recruitment, background screening, onboarding, credentials, and related technology.

Data, Technology, and Continuous Improvement

• Produce accurate dashboards and trend reports on postings, aging, stage time, applicant flow, qualified-candidate volume, offers, sources, onboarding readiness, compliance, and early new-hire outcomes.
• Serve as functional owner for recruitment-to-onboarding workflows within the HRIS/ATS, including UKG future-state design, testing, controls, reporting, and adoption.
• Document processes, decision rights, service levels, and quality controls; identify and remove bottlenecks and failed handoffs.
• Connect hiring and onboarding data with early retention and quality indicators to strengthen decision-making and continuous improvement.

Team Leadership

• Lead, coach, develop, and hold accountable the Recruitment Specialist, Onboarding Specialists, and HR Generalist supporting talent and compliance.
• Set clear priorities, balance workload, monitor performance, build capability, and promote collaboration and service excellence.
• Create effective coverage, documentation, cross-training, and succession practices within the Talent Operations team.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, Talent Management, or a related field OR equivalent relevant work experience.
• At least seven years of progressive HR, talent acquisition, onboarding, or compliance experience, including at least three years of leadership responsibility.
• Demonstrated experience improving recruitment and onboarding processes in a high-volume, multi-site, or decentralized organization.
• Working knowledge of lawful hiring, I-9, background screening, credentialing, onboarding, records, and related employment-compliance requirements.
• Experience using an ATS/HRIS, recruitment platforms, metrics, dashboards, and process-improvement methods.
• Strong leadership, project management, consulting, analytical, vendor-management, and communication skills.
• Ability and willingness to travel periodically to program and recruitment locations.

Preferred

• HR or talent-acquisition certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or related credential.
• Experience in nonprofit, social services, behavioral health, healthcare, residential, or another regulated and mission-driven environment.
• Experience implementing or optimizing an ATS/HRIS and leading change across hiring and onboarding workflows.
• Experience developing educational, workforce, community, and professional recruitment partnerships.
• Bilingual capability relevant to the workforce is a plus.

Benefits:

At the Center for Family Services, our employees are our greatest resource, and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
• 401k Plan
• Medical insurance plan options
• Dental & Vision Insurance
• Prescription Insurance
• Life Insurance
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement

About Employment at Center For Family Services Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit Center For Family Services website at www.centerffs.org.

Disclaimer All positions require pre-employment drug screening and criminal record checks. Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.