Engagement Coordinator

*Sign-On Bonus
Take advantage of our new sign-on bonus! Center For Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.

Location: Camden, NJ
Job Type/Status: Full Time

Position Summary

Center For Family Services' Camden Promise Neighborhood Program is seeking a full-time, experienced professional who is passionate about providing resources for vulnerable families with necessary resources. The Engagement Coordinator(s) will play an integral role in carrying out the vision of CFS in meeting the Camden Promise Neighborhood Initiative's (CPN) goals and outcomes. The Engagement Coordinator(s) serves as the point of entry for families and referral sources. He/she will administer intakes, family assessments, one-time service referral/s, and follow-up with clients as needed. The Coordinator(s) will work closely with the CPN Family Support Specialists to provide clients with all appropriate resources. He/she will work with individual case files, and manage the quality control of data entry as well as input progress and accomplishments of families on a regular basis in the data-system. 

Duties and Responsibilities

  • Receive, assess, and appropriately route and assign incoming referrals.
  • Maintain and track referral receipt and related data input and management.
  • Maintain a caseload of families requiring case management and coordination supports, ensuring successful linkage and provision of supports
  • Enter and maintain all CPN individual, family, and group information in the designated data system
  • Conducts family intakes, needs assessments, and coordinates with the CPN Family Support Specialists. 
  • Maintain client contact levels based on program guidelines.
  • Maintains sign-in sheets, attendance sheets, and documentation for activities, workshops, and events.
  • Maintains appropriate professional and ethical boundaries, professional attitude, confidentiality, and respect for cultural factors
  • Attends school, agency, partnership, training, and community-based meetings as required
  • Provide case management coordination for concrete needs of students and families on individual caseload and, as appropriate, coordinating with CPN Family Support Specialist for the same.


  • A commitment to the clients, mission, and programs of CPN.
  • Associates' degree in Mental Health and Human Services or related field.
  • Bachelor's degree in Psychology, Public Health, Social Work, Counseling or other relate
  • Field strongly preferred; commensurate work experience in this field may substitute for education requirement.
  • Bilingual (Spanish) strongly preferred.
  • Prior knowledge and experience with at-risk children and their families.
  • Experience working with cross-sector collaborations of nonprofit organizations and community partners.
  • Demonstrated success in a team oriented setting.
  • 2-to-3 years' experience in non-profit setting preferred.
  • Experience with data entry management
  •  Ability to multi-task, meet strict deadlines, and works under pressure.
  • Outstanding interpersonal and communications skills, both oral and written.
  • Strong computer skills and complete knowledge of Microsoft Office (Word, Excel, Access, PowerPoint).
  • Current driver's license. Access to reliable transportation. If applicable, will be required to present proof of acceptable driving record, a current driver's license, and proof of liability insurance. 

About Employment at Center For Family Services Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit Center For Family Services website at www.centerffs.org.

Disclaimer All positions require pre-employment drug screening and criminal record checks. Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.