Relief Information and Referral Phone Counselor

*Sign-On Bonus

Take advantage of our new sign-on bonus! Center For Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $250 sign-on bonus.

Location:   Voorhees, New Jersey (Temporarily Remote)

Work Status:  Relief

Position Summary:

Center for Family Services is seeking a motivated and compassionate individual for the Information and Referral Counselor relief position for the Information and Referral Services program. This staff will cover for staff medical leaves, vacations, holidays, and sick time.The Information and Referral Services program provides counseling to hotline calls and web based requests, determines eligibility, and places eligible candidates on voucher-based housing lists to address housing needs for under served populations. They provide information, referrals, resources and linkages to callers. They provide case management follow up calls as well as update resources in database.  This is a relief position.

Duties and Responsibilities:

The Information and Referral Counselor excels at delivering an excellent customer service experience. This position requires attention to detail in conducting centralized intake processes, and performs assessments and scoring, to determine eligibility and place eligible candidates on the voucher-based housing lists. The Referral Counselor acts as a liaison and makes direct referrals to local service programs that address housing needs, and makes a plan to set up candidates for success by providing resources around landlord readiness. This position requires timeliness and fidelity to data entry and programmatic paperwork requirements, regular meetings with supervisor for individual and group supervision, staff and program development, and professional development. 

Requirements

  • High school Diploma with some college
  • 2 years working with under served populations 
  • Current driver's license & good driving record of at least three years 
  • Vehicle with current insurance and registration

About Employment at Center For Family Services:

Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit Center For Family Services website at www.centerffs.org.

Disclaimer: All positions require pre-employment drug screening and criminal record checks. Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages. For more information, please visit our website at www.centerffs.org.