Quality Improvement Specialist

Sign on Bonus:
Take advantage of our sign-on bonus. When you apply and get hired, you are eligible for a $500.00 sign-on bonus.

The Quality Improvement Specialist provides quality professional services in keeping with the agency goals and objectives.

Status: Full Time

Location: Voorhees, NJ


  • ·  Completes program audits, case reviews and utilization reviews to ensure programs are in compliance with agency standards, licensing, Council on Accreditation, Medicaid and other applicable standards. 
  • ·  Travel to locations for on-site reviews, spot checks and trainings. 
  • ·  Maintains a current understanding of regulations, procedures, licensing standards, funder mandates and COA standards which impact Center For Family Services' programs.
  • ·  Responsible for coordinating and providing training.  Prepares and updates training materials as needed.
  • ·  Support the review and development of policies and procedures to ensure regulatory and contract compliance.
  • ·  Works with assigned programs to inform on COA Standards throughout the year, especially in the implementation of new programs, or when there are COA Standards revisions.
  • ·  Collaborate with program staff to discuss plans and programmatic needs.
  • ·  Participates in investigating incident reports and maintain ongoing follow up and documentation concerning incidents and methods for risk management, including completion of on-site, case record, and visual recording reviews.
  • ·  Support implementation and ongoing utilization of agency wide system processes.
  • ·  Participates in agency wide committees and initiatives.
  • ·  Maintains and provides data for program reporting structure for the agency leadership for consistent program performance and monitoring
  • ·  Compile and aggregate program and agency level qualitative and quantitative data for reporting purposes.
  • ·  Completes necessary reports.
  • ·  Provide support to special projects across the organization to support and advance the quality improvement of internal and external systems. 
  • ·  Other duties as assigned.


  • ·  Bachelor's Degree required, Human Services or Business Field, preferred.
  • ·  Two years of experience in quality improvement or 3-5 years of experience with human services programing, supervisory experience preferred. Residential Experience preferred.
  • ·  Understanding of programmatic needs, processes and operations. 
  • ·  Experience and understanding of accreditation, licensing, regulatory and contractual needs of programs in accordance with the agency's mission and values. 
  • ·  Ability to identify problems and conduct root cause analysis of programmatic operational needs. 
  • ·  Shows initiative in identifying areas of needed improvement, problem solving and implementing innovative solutions.
  • ·  Strong computer and data management skills.
  • ·  Seeks ways to improve and promote quality and demonstrates accuracy and thoroughness.
  • ·  Must be detail oriented and possess excellent organizational and time management skills in order to manage multiple demands. 
  • ·  Dependability and ability to work collaboratively with others.
  • ·  Sensitivity in functioning in a culturally diverse work setting.
  • ·  Ability to communicate clearly and consistently.
  • ·  Must have and maintain a valid driver's license, and have the ability to reach various agency locations regularly.  Must maintain automobile insurance coverage if driving a personal vehicle.

Why Center For Family Services

You can be part of a family-oriented, community-centric, diverse and inclusive company culture at Center For Family Services. Recognized as a top workplace, Center For Family Services is a trusted leader in nonprofit social services. Center For Family Services is a place where you can be part of a dynamic team working together to change lives. A career at Center For Family Services offers you the opportunity for training and professional growth. At Center For Family Services our employees are our greatest resource and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey. 

Disclaimer: All positions require pre-employment drug screening and criminal record checks. Many positions require motor vehicle record evaluations and additional medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages. For more information, please visit our website at www.centerffs.org.