Intake Screener

*Sign-On Bonus

Take advantage of our new sign-on bonus! Center For Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.

Position Summary:

Center for Family Services is seeking an engaging, energetic, and consumer service experienced individual for our Access Center. The Intake Associate provides exceptional service by way of incoming/outgoing phone calls, emails and internal inquiries. The Intake Associate is responsible for facilitating all aspects of the pre-admission process.  This includes; verifying program and funding eligibility, entering referral, demographic and billing information into our EHR systems, and scheduling intake appointments.

Location: Voorhees, NJ (Temporarily Remote) 

Work Status:   Full Time 

Duties and Responsibilities:

  • Engage callers with questions to determine appropriate service types and referral eligibility.
  • Enter referral, demographic, and billing information into EHR systems. 
  • Verify funding sources, including insurances, co-payments, co-insurance and/or deductibles. 
  • Ensure proper, concise and complete EHR documentation and follow up.
  • Complete initial appointment scheduling in EHR and provide information regarding appointment, including telehealth processes.
  • Communicate and manage necessary documentation with referral sources for case coordination. 
  • Maintain communication with referral sources and community partners regarding referral status and general program information.
  • Develop a strong knowledge base of agency programs and stay current on relevant changes.
  • Work with Access Screeners and Program Managers to promote ease of entry into services.
  • Collaborate with Access Screeners in making appropriate referrals and linkages.
  • Maintain communication and work collaboratively with Program Managers to ensure program admissions.  

Requirements:

  • HS Diploma required, Bachelors preferred
  • Bilingual preferred but not required
  • Strong organizational and interpersonal skills
  • Exceptional work ethic and multitasking skills to manage in a fast-paced environment
  • 2-3 years of customer service experience; Human Services experience or education preferred  
  • Proficient with Microsoft Office applications and Google Suite operations; EHR use preferred

About Employment at Center For Family Services:

Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit Center For Family Services website at www.centerffs.org.

Disclaimer: All positions require pre-employment drug screening and criminal record checks. Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages. For more information, please visit our website at www.centerffs.org.